FAQ's
Shipping Time: The shipping process typically spans a duration of 5 to 10 days, which includes order processing.
How to Track my Order?
Upon the dispatch of your item, you will receive an email notification containing your order's tracking code and instructions for monitoring its journey. To trace your order, kindly visit Track Order – NodebyLux
Extension of the Delivery Period
Rest assured that your item is en route. In certain scenarios, we recommend verifying with your local postal service if you haven't been notified yet. If you encounter difficulties receiving your item, please contact us at support@nodebylux.com
Order Cancellation
If you're uncertain about your order or if you've made an error, you can promptly initiate an order cancellation. We accept cancellations within one working day after payment. Please ensure that you confirm the accuracy of your order immediately after placing it.
Note: A 30% charge of the item price may apply to order cancellations requested after one working day.
Additional Related Fees
Customs Charges: Customs charges can fluctuate depending on local tax regulations and the specific products being shipped. Customers are responsible for managing customs charges.
Incorrectly Shipped Product
In the event of an incorrect product shipment, kindly provide an image illustrating the distinctions between the item received and your original order. We will either replace or refund the affected items at no extra cost. For incorrectly shipped products, email us on support@nodebylux.com
Size Concerns
Refunds are not granted for sizing disputes; we exclusively facilitate exchanges. We've thoughtfully included precise sizing charts on each product specification page for your reference. You can also modify your chosen size within 24 hours of placing your order.
For a no-cost exchange due to size discrepancies, please provide the following details: the reason the item did not fit (e.g., too small, too large, too narrow), your requested new size, your name, and your order number. Size exchange requests that deviate by more than two sizes from the original order will be deemed customer-input errors and will not qualify for an exchange.
If you're dissatisfied with the size and it's not one of the products eligible for a complimentary sizing exchange, please reach out to us for further assistance.
Package Returned Due to Incorrect Address
We hold no liability and will not offer compensation if a package is returned due to inaccurate address information. This is the customer's responsibility, and we allow a 24-hour window for order modifications.
Line Shipping – Customer Phone Number Requirement: To prevent issues with express courier deliveries, such as an inaccurate address, customer unavailability, or repeated failed delivery attempts, kindly ensure that your correct phone number is provided in your original order details. Failure to do so may result in no reimbursement, refund, or package reshipment.
Refund Timelines
Refund and exchange claims will only be accepted if submitted within 14 days from the date of your purchase. For further details, please refer to our Return and Refund Policy – NodebyLux.
NodebyLux
Monday-Friday: 8am-5pm
Email: support@nodebylux.com
Address: 5232 NE 152nd Place, Portland City, Oregon United States 97230
Contact Number: +1 503-487-3453